Maintenance 101: Product Support Contracts

4 modules


Course Length
3 hours

Edumine Courses

14 Oct 2019



This course covers the fundamentals of mobile mining equipment product support contracts. The underlying ideas have been developed and tested at sites globally since 1982. The scope is confined to large surface mining vehicles: haul trucks, shovels, rotary drills, and support equipment.

The course provides background to the evolution of mining equipment product support contracts followed by an overview of the primary types of product support contracts offered in the mining industry (including their features, commercial terms, and administration). It also describes risks and mitigation strategies as well as key management issues that need to be addressed for a product support contract to succeed.

The course is intended for mining professionals who are engaged in the maintenance process, either in line functions or in consulting roles, whether they are designing programs or delivering them. It is also a course that will help professionals in other functions at a mining operation or consulting company to understand the maintenance setting.

The companion course Maintenance 101: Mobile Mining Equipment covers the fundamentals of mobile mining equipment maintenance for large surface mining vehicles.


  • Michael Currie


Duration: 3 Hours
Access: 90 Days
Category: Maintenance
Level: Introduce
Version Date: August 17, 2018

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Course Content

The course comprises 6 viewing sessions of 30 minutes each with supporting figures, tables, and multiple choice course reviews. Course duration is equivalent to approximately 3 hours of viewing content.

Learning Outcomes

  • Identify the different types of product support contracts.
  • Identify the risks associated with product support contracts and the mitigation strategies that can be used against them.
  • Identify the key management issues that need to be addressed for a product support contract to be successful.

Recommended Background

  • A basic understanding of mining operations and an interest in how maintenance fits into the operation.


By completing/passing this course, you will attain the certificate Edumine Certification

Learning Credits

Table of Contents
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Module 1: Product Support Contracts
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Knowledge Check Module 1: Product Support Contracts
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Module 2: Appendices
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Added 8 months ago, by Adrian
Added over 2 years ago, by Anonymous
I thought the course was excellent at the introductory level--I own a mining supply company and I found excellent advice about where to focus when facing MARC competition--ironically my Company over the years did just that--the items not covered by the MARC--which today includes a lot of AI and health related products not to mention mirrors and glass.
Added over 4 years ago, by susan

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