Achieving Sustainable Improvement Through Behaviour Change

9 modules


Course Length
15 hours

Edumine Courses

09 Oct 2019



This course, taking into account developments in the field of quality management in the mineral industry during the last 10 years, provides an in-depth assessment of the various factors affecting quality, and then outlines a rational path to implementing and sustaining improvement programs.

The course is especially pertinent as it addresses the all-important sustainability issue in collaboration with the Continuous Learning Group (CLG), which has been a world leader since 1993 in behaviour-based strategy execution and performance improvement consulting. Part 4 of the course, which was contributed by CLG, elaborates on tried-and-true methodologies to encourage behaviour changes that will establish an enduring culture that supports continuous improvement (CI) initiatives. In addition, the course highlights other factors that are critical to the successful implementation of CI programs.

The course is specifically tailored for the requirements of the mineral industry. Unlike other industries, mining companies do not compete on the basis of product quality. Because the prices for commodity-grade products are determined by the market, a company's control over its profitability stems largely from its ability to minimize production costs. The course emphasizes the strategic need for a company to remain viable by continuously driving costs down, and positioning itself in the lower quartile of the cost curve.

The course focuses on the following aspects needed to successfully implement a CI program:

  • Part 1: Establishing a culture that enables mining companies to continuously emphasize cost reductions by minimizing waste and eliminating non-value-added activities.
  • Part 2: Transforming organizations by forming partnerships between customers and suppliers (both external and internal), and improving costs through cross-functional problem-solving teams.
  • Part 3: Encouraging cooperative behaviours to facilitate teamwork, and providing training in various group decision-making techniques to motivate employees to participate in continuous cost reduction efforts.
  • Part 4: Stressing the role of leadership to remove internal barriers that act as hindrances, and embed a CI culture to sustain the process by actively managing individual behaviour through monitoring of key performance indicators.

The course is designed for engineering, operating and administrative personnel, as well as senior executives—in fact, for all stakeholders whose participation and commitment are essential to the success of any CI initiative. It draws on leadership and cultural issues that are critical to motivate individuals to buy into the program. Practical suggestions are provided on how to structure and sustain implementation efforts. The course goes beyond the traditional approach and addresses how individuals, far from being mere spectators, can be empowered to take the critical actions that drive continuous improvement.

This is a premium course which has been peer-reviewed by a committee appointed by the Canadian Institute of Mining, Metallurgy and Petroleum (CIM) and the Society for Mining, Metallurgy and Exploration (SME).


  • Bish Chanda P.Eng.

  • CLG


Duration: 15 Hours
Access: 90 Days
Category: Leadership
Level: Specialize
Version Date: February 6, 2016

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Course Content

The course comprises 17 viewing sessions, each of 30 - 60 minutes duration, plus supporting figures, tables, worked examples and references, and interactive reviews that confirm your achievement of the learning objectives. The total duration of the course is approximately 15 hours.

Learning Outcomes

  • Identify the objectives and various components of CI initiatives.
  • Identify critical issues, common pitfalls, and barriers to successful implementation of a program.
  • Identify problems and issues when getting involved in CI initiatives.
  • Use the knowledge to empower themselves, and to support programs already in place, or assist in establishing one in their own work area.

Recommended Background

  • A basic appreciation of quality and cost-related issues in a production environment.
  • Some knowledge of organisational behaviour and basic statistics, and the ability to expand on them.


By completing/passing this course, you will attain the certificate Edumine Certification

Learning Credits

Table of Contents
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Module 1: Introduction to Continuous Improvement
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Knowledge Check Module 1: Introduction to Continuous Improvement
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Module 2: Improvement Tools
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Knowledge Check -Module 2: Improvement Tools
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Module 3: Organisational Implications
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Knowledge Check Module 3: Organisational Implications
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Module 4: Sustaining Continuous Improvement
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Knowledge Check Module 4: Sustaining Continuous Improvement
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Added almost 3 years ago, by David

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