Guidelines for Frontline Supervisors

Content
11 modules

Rating

Course Length
10 hours

Instructor
Edumine Courses

Released
10 Oct 2019

Price
$449.00

Description

The intent of this course is to provide access to the author's 40+ years of supervisory experience to those that wish to augment and strengthen the skill set required to be an effective supervisor.

A supervisor's area of expertise is first and foremost the management of a workforce, with the emphasis on management. This means that a supervisor isn't simply a motivator or a task master. A supervisor must also possess, in part, the skills and/or knowledge of a mediator, a labour lawyer, a mining inspector, a trainer, a secretary, and an office manager, not to mention the technical skills required to manage the equipment and processes that are part of their responsibility matrix. The single common factor in all of these disciplines is people. The goal of this course is to demystify a great deal of the interaction between the supervisor and worker, the supervisor and upper management, and the supervisor and the various regulations that have an impact on a frontline supervisor's performance. It also provides the information necessary to increase proficiency in evaluation, accident/incident investigation, communication, confrontation, training, and more.

It should also be mentioned that worldwide mining laws and customs are very diverse; the legal information given here should be verified locally, and some of the workforce interaction techniques may have to be modified to suit local conditions. Every effort has been made to prevent misinterpretations from occurring, but they sometimes do occur, so please do your due diligence. Any manager, regardless of rank, industry or locality, should find the concepts and information presented informative and helpful.

Guidelines for Frontline Supervisors comprises five parts.

  • Introduction to Supervision
  • Management Skills
  • Workforce Dynamics
  • Training
  • Evaluations

Authors

  • Ron Magill
  • Gloria Magill

 

Duration: 10 Hours
Access: 90 Days
Category: Leadership
Level: Specialize
Version Date: December 21, 2016

 

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Objectives

Course Content

The course is presented as 13 learning sessions, each of 30 to 60 minutes duration, plus figures, schematics, and interactive course reviews that confirm achievement of the learning objectives. Total course duration is equivalent to approximately 10 hours of learning content.

Learning Outcomes

  • Identify the role and responsibilities of a supervisor.
  • Identify the skills required to be an efficient supervisor.
  • Identify the workforce dynamics of a supervisory role, particularly with respect to maintaining authority, employee handling, and conflict management.
  • Recognize the importance of good employee training programs and employee evaluation programs.

Recommended Background

  • A technical background.
  • Experience in mining operations.

Certificate

By completing/passing this course, you will attain the certificate Edumine Certification

Learning Credits

CEU
1.0
PDH
10.0
1.
Table of contents
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2.
Module 1: Introduction to Supervision
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Knowledge Check Module 1: Introduction to Supervision
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4.
Module 2: Management Skills
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Knowledge Check Module 2: Management Skills
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Module 3: Workforce Dynamics
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Knowledge Check Module 3: Workforce Dynamics
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Module 4: Training
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Knowledge Check Module 4: Training
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Module 5: Evaluations
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Knowledge Check Module 5: Evaluations
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Added 10 months ago, by Keegan
 
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