Leadership Development - Dealing with Conflict in the Workplace

3 modules


Course Length
5 hours

Edumine Courses

10 Mar 2020



Conflict is an inevitable part of the human experience. Since we all have different experiences, beliefs, expectations, goals, cultures, and values, it is impossible for us to agree on everything. These disagreements will predictably lead to conflict. It is also a very human characteristic to believe that what we know and believe is the truth, and that those who see things differently must be wrong. The result? Conflict.

As a leader, your challenge is not to prevent conflict, but to make sure differences between or among employees, between yourself and employees, or between employees and your company do not become dysfunctional. Conflict in itself is not a bad thing—it is often a catalyst for change. If you take the time to understand the causes of conflicts in your workplace, and help your employees negotiate peaceful resolutions or compromises, you can use this energy in a positive way. This course will show you where conflicts often arise, why they happen, and offer suggestions on how you, the leader, can deal with them constructively.

Leadership Development Series Background

The Leadership Development series was developed for Edumine by Dr. Elaine Cullen, President of Prima Consulting Services, and by Trudy Gallinger, Director of Curriculum Development for Prima Consulting Services. We draw upon a wealth of knowledge and wisdom from those who are thought leaders, practitioners, and professors in the art of leadership. We provide references for the many wise teachers and guides we used to create this series, and hope you will take the time to learn from them as well. How we have put the series together, however, and the unique ways we have presented the material as it relates to the mining industry, is ours alone.

While each course in the series is designed to stand alone, it is highly recommended that you complete the Leadership Development - Introduction to Leadership course. This will ensure that we have a common understanding of what leadership entails, and common language to use in working through the entire course series.


  • Elaine T. Cullen, MBA, PhD, CMSP
  • Trudy Gallinger MA.Ed, Curriculum Development


Duration: 5 Hours
Access: 90 Days
Category: Leadership
Level: Specialize
Version Date: April 9, 2019


Course Content

Leadership Development - Dealing with Conflict in the Workplace consists of 5 viewing sessions of 45–60 minutes each with supporting figures, videos, activities, and an interactive course review. Course duration is equivalent to approximately 5 hours of viewing content.

Learning Outcomes

  • Recognize different sources of conflict in the workplace.

  • Describe your role as a leader in dealing with conflict and resolving it in a healthy way.
  • Identify tools and strategies to help resolve different types of conflict.

Recommended Background

  • The Leadership Development course series is designed for aspiring, new, or mid-level managers/leaders who wish to become more effective in leading in their teams.


By completing/passing this course, you will attain the certificate Edumine Certification

Learning Credits

Table of contents
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Module 1: Dealing with Conflict in the Workplace
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Knowledge Check - Module 1: Leadership Development - Dealing with Conflict in the Workplace
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